Please contact us a: firstname.lastname@example.org
include the following info when returning your items:
Reason for return:
Whether you require an exchange or refund:
All the returned items are subjected to inspection by MAYHEMLONDON.COM and they must comply with all the return conditions.
If the returned items successfully pass the inspections, the customer will receive the confirmation e-mail from us.
There are certain situations where only partial refunds are granted
If merchandise returned will not comply with the return conditions will be refused and sent back, at your expense.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging original labels must not have been removed.
The return must be made within 7 days after the delivery.
To complete your return, we require a receipt or proof of purchase.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges we only exchange your items for a different size or colour. You will not be subject to a restocking fee in this case, but you still will have to pay return & re-postage shipping.
PLEASE NOTE THAT ANY POSSIBLE CUSTOM FEES OR IMPORT TAX IS AT THE CUSTOMERS’ EXPENSE.
Any import tax or custom fees paid by MAYHEMLONDON.COM when receiving the return will be deducted from the refund.
All orders are shipped within 24/48 hours Monday – Friday 8am – 5pm.
We use the following carriers to deliver our orders:
if a tracking is provided by the shipping carrier, we will update your order with the tracking information.
UK delivery standard flat rate charge of £5.95 free delivery on orders over £65.00 UK only
Eu & International delivery
Orders over £120.00 will be sent via standard shipping £12.50 flat rate charge 2-14 days from date of ordering international deliveries may exceed this period (Custom made items excluded)
Deliveries will be made within 5-12 working days after placing your order but can sometimes take longer. Please note that working days do not include Weekends or Bank Holidays
we cannot afford (either financially or emotionally) to absorb the cost of reprints or disputes with customers. So please be clear that there are certain risks in placing an order that are unavoidable.
If colour matching is a priority we recommend using our sampling service ahead of prototyping in order to test your colour palette safely and more economically.
If you let us know the project you are considering, we might be able to advise you more accurately